YOUR PRIVACY IS IMPORTANT TO US
Safeguarding your privacy and the security of your personal information is important to us. Please take a few minutes to read the following policy so that you understand how we treat your personal information. As we continuously improve and expand our services, this policy might change. So please check it out periodically. If you have questions about our policy, please click on our customer feedback page to contact us via our electronic feedback form.
How we collect information about you. We collect information in three ways:
- We collect information that our customers supply to us.
- We collect information from emails and other contacts sent to us by our customers and users of our website
- We collect information electronically on all users of our website, including customers, by means of cookies.
What personal information we collect from our users
When you send an online enquiry through our website www.hkindia.co.in via email@example.com to use or enquire about our services, you are required to provide us with your full legal name, email address, full street address including city, state and zip code, and telephone number.
Every time you use our service, we collect information about the HKI’s services you select and the orders you place.
We do not establish or maintain registrations for any person whom we know to be under the age of 18. We do not solicit or knowingly collect personally identifiable information from persons under the age of 18. If we discover that we have received personally identifiable information from an individual who indicates that he or she is, or whom we otherwise have reason to believe is, under the age of 18, we will delete such information from our systems.
We collect additional information about how you use our website and service
If you contact us by letter, phone, or email through the “contact us” page, we will collect your sender information and may collect the other information you voluntarily disclose to us.
How we store the information we collect
We store the information you provide to us and the information we collect electronically in our computer databases. We own, maintain and operate our computer servers containing our databases. Access to our computer servers is controlled by firewalls and security gatekeepers.
How we use the information we collect
We use the personal information about you stored in our enquiry form database sent through the mail id. we will call up your information from our database to make processing your order faster and easier.
We use personal information we collect from you to send you special advertisements, offers and notices regarding our products and services, including via mail and/or digital marketing platforms. When you enquire on our website, we also keep track of your services preferences and restaurant choices and analyze that information. We do so in order to be able to send you special advertisements, offers and notices regarding foods and services that seem to fit with your preference, including via mail and/or digital marketing platforms.
We also use the personal information about you stored in our customer database through telephone and other non-online orders in various ways. Each time you place an order, we will call up your information from our database to make processing your order faster and easier. We may also use the information to contact you concerning your level of satisfaction with our Foods and services, to verify incomplete orders, rectify problems or delays with your order or otherwise communicate with you concerning your transactions with us.
We may provide your personal information to our customer departments in order to enable HKI to better serve you. We also aggregate information about how our online ordering service through e-mail on our website (without specific identification to any particular user) to be able to improve our service and make it more responsive to our customers' preferences. We also make such aggregate information (without identification to any specific individual) available to our restaurants, branch offices and customer departments in order to obtain information about products, services, offers and notices which we believe will be useful and informative to our website users.
If you use our website without sending an online order or enquiry through e-mail at firstname.lastname@example.org on our website www.hkindia.co.in , your personal information is used solely to process and confirm your transaction.
You can control how information about you is used
You can also limit our communications directly to you. If you do not want to receive emails from us telling you about great eDeals, Contests or other promotional offers in the future, please let us know. You can change your preferences, or opt out of receiving emails from us, at any time (except when you are in the process of placing an order) by sending mail at email@example.com. Our emails to you will stop within 5 business days and we will not thereafter provide other merchants the means to contact you by e-mail about their Contests or other offers.
HKI may from time to time send non promotional email to all users of our website for the purpose of gathering and dispersing data to provide better services to our customers. Except for provision of additional information necessary to complete a transaction initiated by a user, users will be under no obligation to reply or answer questions in said non promotional email. Non promotional email may include, but will not be limited to, surveys, maintenance notices, system updates and confirmation or other notices in connection with completion of a transaction initiated by a registered user.
If you would rather not receive offers or mailings other than e-mails from us or other merchants that we select, please use the Customer Feedback link on our website or send your name and address to:firstname.lastname@example.org
Our policies may change
You can access your information
Upon your request, we will provide you with access to your unique account-related information and information from contacts that we maintain about you. In your request, please provide us with your current specific contact information so that we can accurately check our records.
How is my information protected?
We recommend that, if you share your computer with other people, you close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place like a library.
Please contact us with any questions or comments
We want you to enjoy your use of www.hkindia.co.in our website. If you have any questions, or believe that a violation of this policy may have occurred, please let us know. Our complete contact information is provided on the Contact Us page of our website at www.hkindia.co.in.